Terms of service

Recovery Solutions Worldwide LLC (RSWW)

These Terms & Conditions govern use of the Recovery Solutions Worldwide website and purchases made from RSWW, except where a separate written agreement applies to a particular transaction. Please review these terms and our other published store policies before placing an order.

1. Website Use and Acceptance

By using this website or placing an order, you agree to the terms that apply to your transaction, subject to applicable law. You agree to provide accurate contact, billing, shipping, and order information and not to misuse or interfere with the website or its services.

2. Product Information and Compatibility

RSWW offers industrial equipment, replacement parts, and related products. We strive to present accurate descriptions, part numbers, specifications, prices, and availability. Product photographs may be representative and may not show the exact item or packaging. The listed part number, description, and confirmed specifications should be reviewed before purchase.

Customers are responsible for checking that a product is suitable for its intended equipment and application. Please contact RSWW before ordering or installing a part if you need help confirming compatibility. An installed or modified product generally cannot be returned for a customer ordering or fitment error, as explained in our Return & Refund Policy.

If an item is incorrectly described, priced, or supplied, RSWW will review the issue and provide an appropriate correction, cancellation, or other remedy consistent with applicable law and the relevant store policy.

3. Orders and Acceptance

Submitting an order does not necessarily mean that RSWW has accepted it for fulfillment. We may verify order information and product availability before acceptance. We will notify the customer if an order cannot be fulfilled as placed or if a material correction is required.

If we cannot fulfill an order and the customer does not agree to an available alternative, we will cancel the affected unfulfilled portion and refund any payment collected for that portion, as required by law.

4. Pricing, Payment, and Taxes

Prices are displayed in the currency shown at checkout and may change before an order is placed. Applicable taxes, shipping charges, and other disclosed amounts are presented during checkout or in an accepted quote.

Payment is due according to the terms provided at checkout or in a separately accepted written agreement. Available payment methods are those offered at checkout. If a pricing or product-information error is identified after an order is placed, we will contact the customer to confirm any revised terms or cancel and refund the affected order. We will not charge an undisclosed higher price without the customer's agreement.

Some products include a separately disclosed refundable core deposit. Core returns are distinct from standard merchandise returns and are subject to the applicable core program's requirements, including eligibility and inspection of the returned core. Customers should contact RSWW for core-return instructions before sending a core back. Additional details are available on our Shipping, Returns & Refunds page.

5. Order Changes and Cancellation Requests

Customers who wish to change or cancel an order should contact RSWW as soon as possible at Sales@rswwllc.com. Requests are reviewed individually. A change or cancellation may no longer be possible after an order has entered fulfillment or shipped.

All customer-requested cancellations are reviewed individually and require approval by RSWW. There is no separate cancellation fee under these terms. RSWW will confirm whether cancellation is still possible based on the order's fulfillment status.

Once an order has shipped, it cannot be canceled. Requests to send back an unwanted or incorrectly ordered item are instead governed by our Return & Refund Policy. If RSWW approves an eligible customer-initiated standard return, the 35% restocking fee will be deducted from the refund, along with any applicable shipping charges, as described in that policy.

Nothing in this section limits a customer's right to cancel and receive a refund when required by applicable law, including applicable rules governing delayed or unfulfilled orders.

6. Shipping and Delivery

In-stock parts orders are generally processed and shipped within 48 hours after order acceptance, excluding weekends and major holidays. This processing target does not mean the order will be delivered within 48 hours. Shipping availability, charges, and estimated transit times may vary by product, destination, and shipping method. Information provided at checkout or in an accepted quote governs the applicable order. Delivery dates and carrier transit estimates are estimates unless explicitly guaranteed in writing.

If a material shipping charge or delivery commitment must change after an order is placed, we will notify the customer and obtain any required agreement before proceeding. If an order cannot ship within the applicable time and the customer declines a permitted delay, we will provide the cancellation and refund required by law.

Freight shipments and oversized equipment may require additional coordination. Customers should review any freight delivery instructions supplied for their order and promptly report visible shipping damage, ideally within 48 hours to help with carrier claims. This reporting request does not remove any rights required by law. For more details, please see our Shipping, Returns & Refunds page.

7. International Orders

International orders may be subject to additional verification, destination restrictions, carrier arrangements, customs procedures, import duties, and local taxes. Unless explicitly included in a written quote or checkout total, duties, taxes, and import-related charges assessed by the destination country are the customer's responsibility. Please contact RSWW for questions about international shipping before ordering.

8. Returns, Refunds, and Exchanges

All standard return requests require individual review and written authorization by RSWW. Eligibility, the 30-day request window, original packaging and condition requirements, exclusions for installed or modified products, the 35% restocking fee for approved customer-initiated standard returns, return shipping, inspection, refunds, and exchanges are governed by our separate Return & Refund Policy.

Claims involving an item that arrives damaged, defective, or different from the item ordered are handled through the separate resolution provisions of that policy. This section does not restrict rights or remedies that cannot legally be waived.

9. Equipment Sales — Final Sale

Sales of equipment, including new, used, and remanufactured equipment, are final sale and not eligible for standard returns or exchanges due to a change of mind, buyer's remorse, or a customer's change in requirements. This restriction should be disclosed in the applicable equipment listing, quote, or sales documentation before purchase.

Equipment condition at delivery: RSWW takes care to inspect equipment and check its working condition before release or shipment. Equipment represented as operational is intended to be supplied in working condition consistent with the description, quote, and any disclosed limitations. Known issues or non-operational conditions should be identified in the applicable sales documentation.

If equipment arrives damaged, is not operational despite being represented as working, or is materially different from its agreed description, the customer should contact RSWW promptly with the order details and available supporting photos or documentation. RSWW will review the circumstances individually and work toward an appropriate resolution consistent with the transaction and applicable law. These delivery-condition commitments are separate from customer-initiated standard returns.

Our pre-delivery condition checks are not a promise of uninterrupted future performance or a separate warranty covering a specified period after delivery. Any transaction-specific written equipment agreement will also be considered where applicable.

10. OEM Warranties and Installation

Any ongoing product warranty, where offered, is provided by the original equipment manufacturer (OEM) and is governed by that manufacturer's coverage, duration, exclusions, and claims process. Apart from condition representations made for a particular equipment sale, RSWW does not offer a separate, time-based product warranty of its own. Customers may contact RSWW for purchase documentation that could assist with an OEM warranty claim, but the OEM administers its warranty program.

Installation, operation, and maintenance should follow the product manufacturer's instructions and applicable safety requirements. RSWW is not responsible for damage arising from improper installation, misuse, or unauthorized modification to the extent permitted by law. Nothing in these terms reduces any warranty rights or other remedies guaranteed by applicable law.

11. Website Content and Trademarks

The RSWW name, branding, and original website content are protected to the extent provided by applicable intellectual property law. Other manufacturers' names, trademarks, logos, product images, and part numbers are the property of their respective owners and may be used for product identification. Their appearance does not imply ownership by RSWW or an endorsement unless expressly stated.

Website content may not be copied or used in a manner that violates applicable law or the rights of RSWW or third parties.

12. Limits of Responsibility

To the extent permitted by applicable law, RSWW is not responsible for indirect, incidental, special, or consequential losses arising from a product or transaction, including lost profits or equipment downtime. This provision does not exclude liability or remedies that cannot legally be limited, including rights relating to incorrectly supplied products or applicable consumer protections.

13. Policy Updates

RSWW may update these Terms & Conditions for future website use and orders. Material changes will be reflected in the published terms. The terms and policies applicable to an existing order will be those in effect for that transaction, except where a later change is required by law or separately agreed to by the customer.

14. Contact

Recovery Solutions Worldwide LLC
Email: Sales@rswwllc.com
Phone: (912) 275-8062
Website: rswwllc.com

Questions about an order, these terms, or our policies may be directed to our customer service team using the information above.