Shipping & Return Policy

Recovery Solutions Worldwide LLC (RSWW) supplies industrial equipment, OEM replacement parts, and related products. We understand that delivery arrangements and returns can be more involved for specialized parts and heavy equipment. The information below explains what to expect and how to contact us when an issue arises.

Questions before ordering? Contact Sales@rswwllc.com or call (912) 275-8062. For complete return terms, please also read our official Return & Refund Policy.

Quick Reference

Standard parts returns: Requests must be made within 30 calendar days after delivery.
Approval: All returns are reviewed individually and require written RSWW authorization before shipment.
Condition: Standard returns require unused, uninstalled, unmodified products in original manufacturer packaging.
Restocking: Approved customer-initiated standard returns incur a 35% restocking fee.
Equipment: New, used, and remanufactured equipment sales are final for ordinary change-of-mind returns.
Delivery problems: Damaged, incorrect, or defective-on-arrival items are reviewed separately from standard returns.
Core deposits: Eligible core returns are evaluated under the applicable core program, not ordinary product-return rules.

1. Shipping & Delivery

Order Processing and Transit

In-stock parts orders are generally processed and shipped within 48 hours after order acceptance, excluding weekends and major holidays. Processing and transit times can vary based on the item, shipping destination, carrier, and required handling. Items not currently in stock, freight shipments, and special delivery arrangements may require additional time.

Ground parcels generally travel through carriers such as UPS or FedEx, while oversized equipment and other heavy items may require freight transportation. Some orders may require a delivery signature. Tracking information will be provided when available.

The 48-hour processing target is separate from carrier transit time and does not guarantee delivery within 48 hours. Carrier delivery estimates are not guaranteed delivery dates unless expressly agreed to in writing. If delivery timing is critical, please contact RSWW before placing the order to discuss available options. RSWW will communicate material shipping delays and any cancellation or refund options required by applicable law.

Shipping Rates and Promotions

Applicable shipping charges and available methods are shown at checkout or in an accepted quote. Promotional free standard shipping may apply to qualifying parts orders, subject to the promotion and checkout terms. Freight, oversized shipments, special delivery arrangements, and destinations outside the contiguous United States may involve additional charges.

If a material shipping charge or delivery arrangement must change after an order is placed, RSWW will contact the customer for any agreement required before proceeding. We will provide cancellation or refund options when required by applicable law.

Freight and Oversized Deliveries

Heavy or oversized products may arrive by truck freight (LTL or another arranged carrier). Customers should arrange for an authorized person to receive the delivery and any suitable unloading equipment identified in advance. Additional delivery services, such as liftgate or appointment delivery, should be discussed with RSWW before shipment.

Inspect freight before signing when practical. If you see damage to the packaging or shipment, note it clearly on the carrier's delivery document and take photographs. If the carrier cannot wait for the contents to be opened, note that the shipment is subject to further inspection. Keep copies of delivery documentation.

International and Non-Continental U.S. Shipping

Shipments to Alaska, Hawaii, U.S. territories, and international destinations may require a separate quote, carrier arrangements, or additional verification. For international orders, import duties, customs assessments, taxes, and clearance charges may be the customer's responsibility unless expressly included in the accepted quote. Please contact RSWW before ordering when you need assistance with international or specialized freight arrangements.

2. Inspecting Deliveries and Reporting Damage

We recommend inspecting deliveries as soon as possible, particularly freight shipments. Please report visible or concealed shipping damage to RSWW promptly, ideally within 48 hours, so we can coordinate with the carrier while evidence and documentation are available. This requested reporting target does not remove any rights or remedies required by law.

If an item arrives damaged, incorrect, or defective:

Do not install, operate, modify, or attempt to repair the item.
Keep the product, original packaging, and shipping documents where possible.
Photograph the product, exterior packaging, shipping labels, and any visible damage.
Contact Sales@rswwllc.com with your order number and a description of the issue, as soon as possible and within the 30-day delivery issue request period described in the official policy.
Wait for written instructions before shipping anything back.

RSWW may coordinate a carrier inspection or pickup. Once a qualifying incorrect, damaged, or defective-on-arrival claim is verified, RSWW will arrange an appropriate replacement, exchange, or refund. Qualifying verified delivery issues are not subject to the 35% customer-initiated restocking fee, and RSWW will arrange applicable return transportation at no cost to the customer.

3. Standard Parts Returns

Return Window and Approval

Customers may request a standard parts return within 30 calendar days of delivery. Every request is reviewed individually. Written RSWW approval and any assigned return authorization or RMA instructions are required before merchandise is sent back. A request alone does not guarantee eligibility or a refund.

Condition Requirements

Products considered for a standard return must be new, unused, complete, and resalable, with all original manufacturer's packaging, labels, documentation, components, and accessories. Items that have been installed, mounted, connected, operated, altered, repaired, or otherwise modified cannot be accepted as standard returns.

Fitment or compatibility problems discovered after installing a part due to an ordering or selection error do not qualify for a standard return. Please verify part numbers and application before purchase and installation; RSWW can help answer questions in advance.

Product-specific final-sale or non-returnable restrictions apply to ordinary customer-initiated returns only when disclosed before purchase, subject to applicable law and the separate process for incorrect, damaged, or defective products.

Restocking Fee and Return Shipping

Approved customer-initiated standard returns incur a 35% restocking fee calculated on the original item purchase price, excluding tax and shipping. The fee is deducted from the applicable refund.

For standard customer-initiated returns, the customer is responsible for return shipping and any required freight arrangements; original outbound shipping charges are nonrefundable. Secure packaging, tracking, and transit insurance are recommended. Return instructions and the authorized receiving address will be supplied by RSWW. Do not use an address on the original package as a return address unless RSWW specifically instructs you to do so.

4. Equipment Sales

New, used, and remanufactured equipment sales are final and are not eligible for ordinary returns or exchanges for buyer's remorse, changing project requirements, or similar customer-initiated reasons.

RSWW takes care to inspect equipment and check its working condition before release or shipment. Equipment represented as operational is intended to be supplied in working condition consistent with its description, quote, and disclosed limitations. This condition assurance addresses the equipment as represented at delivery and is not a separate promise of uninterrupted future performance for a specified period.

If equipment arrives damaged, does not operate despite being represented as working, or is materially different from the agreed description, contact us promptly with supporting photos or other available information. These claims are reviewed separately from ordinary final-sale returns and resolved consistently with the transaction and applicable law.

5. Core Deposits and Core Returns

Some RSWW products are sold with a refundable core deposit. A core deposit is distinct from an ordinary merchandise return: it is associated with returning an eligible used component or assembly under the applicable core program.

To be considered for a core-deposit refund, the returned core generally must match the eligible part or application, be reasonably complete, and be in a condition suitable for the applicable rebuild or recovery program. Missing major components, incorrect cores, excessive damage, or a core that does not meet the program's requirements may result in a reduced or denied core credit.

Contact RSWW before returning a core. We will confirm the applicable core requirements, return destination, packaging, shipping responsibility, any deadline, and documentation for that transaction. Core deposits are refunded or credited after the returned core has been received, inspected, and accepted under the applicable program. An ordinary product return authorization does not automatically authorize a core return.

6. Refunds, Exchanges & Cancellations

All authorized standard returns are inspected upon receipt. When a refund is approved, RSWW aims to process it to the original payment method within 5–10 business days following receipt and inspection. The payment provider may need additional time to post the credit. Standard customer-initiated refunds are reduced by the applicable 35% restocking fee and nonrefundable shipping charges.

Exchanges may be considered individually, subject to availability and written RSWW approval. Customer-requested exchanges due to ordering mistakes remain subject to standard return eligibility and fees. Verified delivery errors are handled separately.

Requests to cancel or change an order are reviewed individually. RSWW does not impose a separate cancellation fee under its current terms. Once an order has shipped, a customer-requested return is governed by the applicable return policy rather than the cancellation process. Nothing in this section restricts cancellation or refund rights required by law.

7. Manufacturer Warranties

Where an ongoing product warranty is offered, it is administered by the original equipment manufacturer (OEM), with coverage and claim procedures determined by that manufacturer. Warranty claims arising after installation or use are separate from standard returns. RSWW can assist with purchase documentation relevant to an OEM warranty claim.

8. How to Request Help

For returns, damaged shipments, freight questions, or core returns, contact:

Recovery Solutions Worldwide LLC
Email: Sales@rswwllc.com
Phone: (912) 275-8062

Please include your order number, the applicable part number or equipment identification, quantity, reason for contacting us, and any useful photos or documents. Do not send back an item or core without receiving return instructions from RSWW.

Full policy: This page provides shipping information and a practical summary of RSWW's returns process. Please read the official Return & Refund Policy for complete terms. Where this summary and the official policy differ, the official policy governs, subject to applicable law and any specific written sales agreement.