Refund policy

Recovery Solutions Worldwide LLC (RSWW)

At Recovery Solutions Worldwide, we strive to supply genuine OEM parts and provide reliable service. Due to the specialized nature of industrial equipment parts and components, all return requests are reviewed individually under the terms below.

1. Return Window and Authorization

Customers may request a standard return within 30 calendar days of delivery. All returns require prior review and written authorization from RSWW before any merchandise is shipped back.

Submitting a return request does not automatically authorize a return or guarantee a refund. RSWW evaluates each request against the published eligibility requirements, the customer's order details, the condition of the product, and any product-specific restrictions disclosed before purchase. Returns sent without authorization may be refused.

2. Standard Return Eligibility

To be eligible for an approved standard return, the product must:

• Be new, unused, and in resalable condition.
• Be returned in its original manufacturer's packaging with all original labels, documentation, accessories, and components.
• Not have been installed, mounted, connected, operated, or placed into service.
• Not have been modified, altered, disassembled, repaired, or damaged by the customer.
• Have valid proof of purchase from RSWW and receive written return authorization.

3. Installed Products and Fitment

Installed or modified products are not eligible for standard returns. Customers are responsible for confirming part numbers, equipment compatibility, and fitment before ordering and installation.

If a customer installs a product and later determines that it does not fit or is incompatible with their equipment due to an ordering or selection error, the product is not eligible for a standard return. Customers who are uncertain about compatibility are encouraged to contact RSWW before ordering or installing the part.

Claims involving a product incorrectly supplied by RSWW, a product defective or damaged upon receipt, or any rights required by applicable law are addressed separately below.

4. Product-Specific Restrictions

Return requests are reviewed individually against the eligibility requirements in this policy. Any product-specific final-sale or non-returnable restrictions must be disclosed before purchase to apply to an ordinary customer-initiated return.

All restrictions remain subject to applicable law and the separate process for incorrectly supplied, damaged, or defective products.

5. Equipment Sales — Final Sale

All sales of equipment, including new, used, and remanufactured equipment, are final sale and not eligible for standard returns or exchanges. This restriction applies to customer-initiated returns for buyer's remorse, changes in project requirements, or other non-defective reasons and should be disclosed before purchase.

RSWW takes care to inspect equipment and check its working condition before release or shipment. Equipment described as operational is intended to be supplied in working condition, consistent with its listing, quote, and any disclosed limitations. This pre-delivery condition assurance does not promise uninterrupted future performance or establish a separate warranty for a specified period.

If equipment arrives damaged, is not operational despite being represented as working, or is materially different from the agreed description, contact RSWW promptly with your order details and any available photos or other supporting information. We will review the matter individually and work toward an appropriate resolution consistent with the transaction and applicable law. These delivery-condition issues are handled separately from standard returns, and the standard 35% customer-initiated restocking fee does not automatically apply to a verified delivery-condition issue.

Any applicable manufacturer warranty or remedy required by law will also be considered. This section does not eliminate rights or remedies that cannot legally be waived.

6. Restocking Fees

All approved customer-initiated standard returns are subject to a 35% restocking fee, calculated from the original purchase price of the returned product, excluding tax and shipping. The restocking fee is deducted from the approved refund.

The restocking fee does not apply to verified qualifying claims where RSWW supplied the wrong product or the item arrived damaged or defective.

7. Return Shipping and Packaging

For standard returns arising from an ordering error, incorrect fitment identified before installation, a change of mind, or another non-defective reason:

• The customer is responsible for return shipping costs and any applicable return freight charges.
• Original shipping charges are non-refundable.
• The product must be securely packaged for return transit, preferably using a tracked and insured service.

Do not return merchandise to RSWW or directly to a supplier without following the return instructions provided with written authorization. Freight returns may require special packaging, carrier coordination, or an approved delivery location.

8. Incorrect, Damaged, or Defective Products on Arrival

If an order arrives with an incorrect, damaged, or defective product, contact RSWW as soon as possible and within 30 days of delivery. Do not install, operate, modify, or attempt to repair the item. Retain the product and its packaging where possible.

We may request the order number, part number, photographs or video of the issue, and images of the shipping materials to evaluate the claim.

After verification, RSWW will arrange an appropriate replacement, exchange, or refund. For verified qualifying claims attributable to an incorrect shipment by RSWW or damage or defect upon receipt, RSWW will arrange return shipping at no cost to the customer and waive the 35% restocking fee. Damage attributable to a shipping carrier may require a carrier inspection or pickup.

Claims for defects that arise after installation or use are generally handled under the applicable manufacturer's warranty rather than as standard returns, without limiting any rights or remedies required by law.

9. How to Request a Return

To request return authorization, email Sales@rswwllc.com and provide:

• Your order number and contact information.
• The part number and quantity you wish to return.
• The reason for the return.
• Any relevant photographs or supporting information.

RSWW will review the request and, if approved, provide written authorization and return shipping instructions. Receiving an authorization does not waive the condition requirements or final inspection.

10. Inspection and Refunds

All authorized returns are inspected after receipt to confirm eligibility and condition. If approved, the refund will be issued to the original payment method, less the 35% restocking fee for a standard customer-initiated return and any applicable charges described above.

RSWW aims to process approved refunds within 5–10 business days after the returned product is received and inspected. The customer's bank or payment provider may require additional time to post the credit.

Products that do not meet the stated return conditions may be denied a standard refund. RSWW will contact the customer regarding any material issue identified during inspection.

11. Exchanges

Exchanges for eligible products may be considered individually, subject to availability and written authorization. Customer-requested exchanges for an ordering mistake are subject to the standard return conditions, the 35% restocking fee, and applicable shipping charges. Verified incorrect, damaged, or defective items are handled under Section 8.

12. Manufacturer Warranties

Some products carry warranties administered by their respective manufacturers. Warranty duration, coverage, and claim procedures vary by OEM. Warranty claims arising after installation or use are separate from standard returns and follow the applicable manufacturer terms. Customers may contact RSWW for order information needed in connection with a manufacturer warranty claim.

13. Contact and Applicable Rights

Recovery Solutions Worldwide LLC
Email: Sales@rswwllc.com
Website: rswwllc.com

Nothing in this policy limits any rights or remedies that cannot legally be excluded. Where applicable law requires a different resolution, that law controls.