Terms and Conditions

Our mission at Recovery Solutions Worldwide is to build life long relationships with our customers. To do so, we strive to offer the best products to our customers as quickly as possible, with the best customer service experience in our industry. We realize that there will be times when returns are necessary. As such, if an issue with one of the products you have purchased from us does arise, our goal is to make the return or exchange as simple as possible. To achieve this goal, we have provided herein the Terms & Conditions that govern our sales and any resulting returns or exchanges of those products sold. Failing to understand and adhere to our Terms & Conditions may result in the forfeiture of the ability to obtain refunds, process exchanges, or obtain repairs or replacement products. Accordingly, please take the time to read and understand our Terms & Conditions carefully as they are binding on both the Customer and Recovery Solutions Worldwide.

Conditions of USE
Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions.

All content included on this site, such as text, graphics, logos, button icons, images, audio clips and software, is the property of Recovery Solutions Worldwide or its suppliers/manufactures and is protected by U.S. and international copyright laws. All trademarks, service marks, and trade names of and related to Recovery Solutions Worldwide are proprietary to Recovery Solutions Worldwide. All other trademarks not owned by Recovery Solutions Worldwide or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Recovery Solutions Worldwide.  Product information such as text, logos, and/or images used to promote products and/or the sale of products have been provided to Recovery Solutions Worldwide along with permission to use directly from the supplier or manufacture.  Any unauthorized use from other companies of the materials appearing on this site without written permission from the supplier and or manufacture may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. All software used on this site is the property Recovery Solutions Worldwide or its software suppliers and protected by U.S. and international copyright laws and may not be reproduced, modified, distributed, transmitted, or republished.

Your receipt of an electronic order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Recovery Solutions Worldwide reserves the right at any time after receipt of your order to accept or decline your order for any reason. Recovery Solutions Worldwide reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item and adjust your invoice accordingly. Recovery Solutions Worldwide may require additional verifications or information before accepting any order. Once you have placed a online, phone order, or other type of order with Recovery Solutions Worldwide, you have entered in a contract to purchase and your credit card will be charged immediately. Some parts we have in stock, others are ordered directly from the OEM. If you need priority delivery then please contact us by phone for immediate attention.

Because Recovery Solutions Worldwide reserves the right to accept or decline your order for any reason, typographical, product photo, and/or pricing errors that may occur do not entitle a customer to receive something from those errors.  Recovery Solutions Worldwide cannot be held responsible for honoring purchases caused by such errors and will simply take action to correct the error.  These errors are not a misrepresentation of a product, business, manufacture, or sale, but a error which Recovery Solutions Worldwide responsibility is to correct the error.

Ordering Procedure
If you order a product, your payment is processed immediately. We will notify you the status of the order and the product availability. If you choose to cancel an item that is not classified as special order, we will do our best to accommodate but do not guarantee cancelations after an order is placed.

Special Orders
Customer acknowledges that if this purchase contains a special order item, the provisions of this paragraph supersede any conflicting general terms of these terms and conditions.

Product(s) classified as special order cannot be cancelled or returned for any reason. By using our digital confirmation link you agree to all terms and conditions associated with our website and hold harmless Recovery Solutions Worldwide against all suits at law or in equity and from any and all damages, claims, and demands for personal injury or actual or alleged infringement of any United States or foreign intellectual property right and to defend any suit or actions which may be brought against Recovery Solutions Worldwide for such injury and/or any alleged infringement because of the manufacture and/or sale of the material covered thereby. All special ordered Products are subject to a cancellation fee of 35% of the purchase price if cancelled at any time after placed.

Order Cancellations
We will allow the cancellation of non-custom or special order item(s) that have not been shipped and are not marked as non-cancelable / non-refundable items. Items that have already been shipped cannot be canceled or modified. Cancellations can be requested by contacting our customer service team who can be reached via live chat or phone through the Recovery Solutions Worldwide website. Cancellation requests will be processed as quickly as possible.

Shipping Rates
The Shipping Rates shown at time of checkout are estimates only. We encourage you to contact us for a special shipping quote. If there is an error in the shipping rate quoted we will contact you and let you know of the changes. International orders(Outside the USA) are not automatically processed as we may require additional information from you.

Typographical Errors
In the event an item is listed on our website at an incorrect price or with inaccurate information due to a typographical error or incorrect data received from our suppliers, Recovery Solutions Worldwide reserves the right to refuse or cancel any orders placed for such items. This right applies regardless of whether the order has been confirmed or payment has been received.
If your order is canceled after payment has been processed, we will promptly issue a refund using your original payment method, as outlined in our policies.

Defective, damaged, or incorrect products
While Recovery Solutions Worldwide strives to ensure that the products purchased will be the right fit, the first time, in perfect condition and proper fitment, sometimes due to factors outside of our control, products may be damaged in transit, defective from the assembly line or otherwise are simply incorrect.

If your item(s) arrive defective, damaged, flawed or are incorrect, do not attempt to use, install, modify, or repair the item. Please contact our customer service team who will determine the best possible solution to your issue.

In the event of an exchange or replacement, once you have contacted our customer service team, our team will work with you to help facilitate the transaction. During this time, photos or video of the damage, defect, or fitment issues may be requested in order to correctly process your request.

In such instances, we will provide you with a prepaid return label to return the defective part. Upon return, we will inspect the part and upon confirmation of the defect, and our determination that the issue is not the fault of the customer, an exchange or replacement will be processed.

Products must be returned to us within 30 days of delivery. If the damage was caused by a shipping courier, we will schedule a damage pick up by the courier. Please note that products must be in the original packaging and there are additional requirements for products that ship via a freight carrier that our customer service team will discuss.

Please be advised that returns, refunds or exchanges under this section do not apply to warranty claims. Warranties on items are offered by their manufacturers, and each manufacturers' time frames, and terms and conditions vary. You can find more information on how warranty claims are processed by clicking HERE.

Recovery Solutions Worldwide DOES NOT REFUND SHIPPING CHARGES.

If you modify, install, or alter the item in any form, we cannot accept it as a return, will not cover any expenses related to the product or installation, and you maybe be required to purchase a replacement.

International Shipping
All international shipments may be subject to customs fees, import duties and taxes. Any charges associated with the importation of products purchased from Recovery Solutions Worldwide or our affiliates are the responsibility of the buyer. Any costs resulting from the refusal to import a product purchased through Recovery Solutions Worldwide or our affiliates may result in additional charges.

Please also see our full SHIPPING and RETURNS policies HERE.

Payment Terms
Recovery Solutions Worldwide accepts Credit Cards, Paypal, Affirm, Amazon Pay, and Bank Transfers with appropriate billing and shipping addresses. Billing and Shipping information may need to be verified after your order is placed before capturing payment or processing your order. All orders must be paid in full at the time of purchase unless we contact you otherwise. Prices and shipping cost is subject to change anytime because of exchange rates, shipping costs, manufacturer price changes, etc.

Warranty
Any applicable warranty is applied directly by the manufacturer. Warranty claims must be facilitated by the manufacturer. Recovery Solutions Worldwide does not facilitate warranty claims and are not responsible for product failures or failures due to installation. Recovery Solutions Worldwide offers the option to purchase 3rd party warranty coverage provided by `extended warranty`. All warranty claims submitted with Extend Warranty are facilitated by Extend Warranty services.

Certain products are intended for race use only as suggested by the manufacture and must be installed and set up by professional service centers ONLY. As stated above we are not responsible for shipping cost other than by our own mistake of incorrect shipping. Any item that is altered or changed from its original state will not be able to be returned or receive warranty support.

Indemnification Clause Vendor shall indemnify, hold harmless, and defend Recovery Solutions Worldwide and its affiliates, officers, managers, members, employees and agents (collectively, “Recovery Solutions Worldwide Indemnified Party”) from and against any and all losses, damages, liabilities, deficiencies, claims, actions, judgments, settlements, interest, awards, penalties, fines, costs, or expenses of whatever kind, including reasonable attorneys’ fees, incurred by Recovery Solutions Worldwide Indemnified Party arising out of or related to any claim of a third party relating to or alleging any failure by Vendor or the products purchased from Vendor to comply with any statute, law, ordinance, regulation, rule, code, constitution, treaty, common law, order, injunction, judgment, decree, or other requirement or rule of law (collectively, “Law”) applicable to the product(s) ordered hereunder, including, without limitation, any Law related to emissions regulations or standards.